DesignDot Technologies

Customer Relationship Management (CRM)

Enterprise Content Management (ECM)

It is a company-wide computer software system used to manage and coordinate all the resources, information, and functions of a business from shared data stores.
The ERP module developed at DesignDot is capable to perform following functions:
- It is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.
- The module developed at DesignDot encompasses:
  - Document management (DM)
  - Collaboration (or collaborative software, groupware)
  - Web content management (WCM) (including web portals)
  - Records management (RM) (archive and filing management systems on long-term storage media)
  - Workflow/business process management (BPM)

Custom SharePoint Development (CSD)

DesignDot has developed customized portals for enterprises/organizations to store and share their professional as well as personal information.

Collaboration & info sharing (Intranet/Extranet, Enterprise portal)

Effective knowledge capture and transfer can help organizations to enhance business performance by creating a culture of learning and collaboration. DesignDot develops tools for Enterprise Web conferencing and collaboration solution that enables employees, customers and partners to learn, interact and exchange knowledge online. It also enhances the value of session content by making it easy to capture and share across the enterprise.

Knowledge Management (KM)

It comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.
At DesignDot, development of KM modules for social computing tools such as blogs and Wikis allows Enterprises to create more unstructured, self-governing or ecosystem approaches to the transfer, capture and creation of knowledge, including the development of new forms of communities, networks, or matrixed organizations.

Supply Chain Management (SCM)

It is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. Supply chain business process integration involves collaborative work between buyers and suppliers, joint product development, common systems and shared information.
An integrated supply chain requires:
- Continuous information flow
- Customer relationship management
- Customer service management
- Demand management
- Order fulfilment
- Manufacturing flow management
- Supplier relationship management
- Product development and commercialization
- Returns management
Experts at DesignDot are capable to integrate all the above mentioned concepts in an application development process.

Customer Relationship
Management